One summer I worked in a boarding kennel. Here are some of the things they used to do to deceive the public. (yes, it was a reputable kennel. I was quite surprised by some of this stuff!)
1. offer food that was not available. they would offer Iams, Purina and Pedigree. no matter what food the dog owner requested they fed pedigree. (the cheapest brand)
2. some dog owners supply their pets with food from home. instead of feeding it to the dogs the workers would take it home to their own pets and feed the kennel dogs pedigree.
3. feed too little food. they would feed big dogs in cat food bowls. little dogs would get about 10 to 20 morsels of food a day. this was done to cut down on "waste" (pooper scooping). when dogs would lose alot of weight the owners would be told the dog grieved for them and refused to eat!
4. overcrowding was a common problem, even when owners called for a reservation. after they would leave the door would be closed to the runs and dogs would be housed on both sides of the gate. even when dog owners would pay for multiple runs, their dogs would be housed together and each side of both kennels would be filled with dogs.
5. dog owners would pay extra for special walks for their pets. the dogs were not walked.
6. there were special runs so dogs could go out and play in pens. the dogs were not put in the pens, instead the big dogs would be kept outside at all times.
7. some kennels were air conditioned and others weren't. more would be charged for the air conditioned kennels. as soon as the owners left the dogs would be moved to the unairconditioned kennels.
8. I never saw a dog hit or mistreated.
9. they always had plenty of water
10. it was common for medications not to be given
11. bedding would be promised for all dogs. it would not be given because they didn't want to clean the bed up when it was messed. even when the owner brought the dogs beds with them.
If you want to know what is actually going on with your dog when it is boarded go to pick it up early. do not call first. insist on accompanying the kennel worker to your dogs pen.